The Incident Manager within Oracle Enterprise Manager 13c is a powerful tool for monitoring a wealth of target types such as databases, hosts, middleware or just services in general from a bird’s eye view or right down into the manifold details of a dedicated application. As with all powerful means around, where there is a lot of power, there also usually is a lot to do wrong (or even employ counterproductive). This is why it is important to understand the Incident Manager concepts from bottom up and be able to identify the knobs and wheels to poke with to meet a certain requirement.
Basically, Incident Manager is a professional toolset to facilitate the management of non-critical and critical system alerts against metric values (registered as problems and incidents, see About Incidents and Problems) in a larger quantity and time scale along with alert management templating and alert assigment and so forth.
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